About this service
UKCloud offers a Smart Hands service, available for customers using our Cloud Enablement service. You can use this service for a number of different requirements, such as a physical 'push-button' task, replacing hardware or checking the status of equipment.
This service is subject to the availability of UKCloud engineers to perform the work. UKCloud reserves the right to turn down or reschedule requests where they conflict with other planned or emergency work, or are outside the scope of the Smart Hands service. We'll communicate with you if this happens.
Inclusions
The following are examples of the core tasks that Smart Hands can be requested for:
Visual inspection or verification of status, for example checking and relaying whether an equipment LED is lit, or information a display panel is presenting
Install customer hardware
Physical power cycle of equipment
Toggle a switch or push a button
Replacement of existing equipment
Check and/or re-seat cables
Confirm a serial number or other printed information on equipment where visible
Connectivity testing
Supervising customer provided third-party installations and visits
Basic troubleshooting of customer equipment
How much does Smart Hands cost?
The cost for Smart Hands is charged in hourly increments at a rate of £85 per hour with a minimum of 1 hour.
You will be charged to cover the time the engineer is on site to carry out the required activity and this charge will appear on your next invoice.
For More : Smart Hands Engineer
