Let’s face it — through digitalization — service providers must transform. I genuinely believe it’s only a matter of time before the Facebook/Apple/Google 500lb gorillas will start up their own telecommunication networks (Keep one eye on Google Fi people). When that happens, the next generation and their purchasing power will leave the established service providers in the rear-view mirror because these gorillas will compete on a different set of factors – not on price, coverage, bundled minutes or data. They’ll compete on the customer experience and excellence in service fulfilment and with AI, Zero touch UI and predictive analytics at their disposal they will shake the market up like never before.

Digital Transformation is an elephant. How do you eat an elephant? (Expression! please do not @me.) One bite at a time. But where do we start? Forgive my bias but I genuinely believe catalog is the only sensible choice. Why?

Start from billing? Which system? Which CSP genuinely has one billing system today? Start from CRM? Which one? Start from inventory / activation / order management? Again, which one? It’s the same story. Because CSPs have grown through silos and acquisitions, there’s multiples of everything so you’re literally just adding a system into the mix and 4 years down the line you’re in another consolidation exercise. It’s happened and will continue to happen but in my meetings with service providers, when I challenge these approaches, the CxO organizations are beginning to take note.

More info: security engineer