What to do if you linked Outlook to app that doesn’t support 2FA?

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Do you use apps or older devices (like Windows Phone 8 and Xbox 360) that don't supportOutlook 2 factor authentication?

If that’s the cause you may run into problems after turning on two-step verification or setting up the Authenticator app. If you have two-step verification enabled and an app linked to Outlook account doesn't prompt you for a security code when you sign in, you might be able to sign in using an app password instead. Therefore, it is recommended that when signing in to an app or device that doesn't support two-step verification, you use an app password instead of your regular password. However, what it an app password? It's a long, randomly generated password that you use only once.

Note: If you can't sign in to your Outlook account because you forgot your password, are having trouble resetting your password, can't find your security code, or have other issues, visit the blog section of our website for help.

If you have two-step verification turned on and are using an app that doesn't support it, you only need to create an app password, to do so follow the steps below.

Steps to do if you’ve linked Outlook to app that doesn’t support 2FA


  1. Sign in to your Microsoft account on the Security basics page.
  2. More security options should be selected from the screen.
  3. Select Create a new app password under App passwords.
  4. A new password for the app is generated and displayed on your screen.
  5. In the application, enter this app password where you would normally enter your Microsoft account password.

Note: You usually won't need to create and enter an app password for a given app or device again once you've done so.

We hope that the article provided you the right help with your query. In case you need any other assistance related to two step verification Outlook, then call us on our outlook support number now. Our Outlook support agent will look into your query and provide you with the solutions that are required by you.